Customer Service


Shipping & Delivery

In order to serve you better, we would like to explain our shipping policies:

United States Shipping Options
  • Standard Shipping - 3-5 business days ($0.00)
  • Express Shipping Service 2-3 business days ($15.00)
  • Expedited Shipping Service - Next Day ($25.00)
*PO Box Orders will be shipped via USPS as per the above shipping options

International Shipping Options

  • Canada - Standard Shipping (USPS) - $9.95
  • Canada - Expedited Shipping (UPS or USPS Express Mail) – 39.95
  • All other International Destinations – UPS Express Shipping - $45.95
*Please note that any additional customs or import duties must be paid for by the recipient.

Military APO/FPO Shipping Options

  • USPS Military Addresses - FREE

Deliveries

Please note that orders received after 3:00 PM EST will be processed the following business day. While determining the arrival day of your purchase, count business days only. The first shipping day will be the day after your order is processed.


Privacy & Security

Effective on: (11/1/2012)

Vedica offers a written privacy policy to inform customers about the type of information we collect, why we collect it, how it is processed, and with whom it may be shared.

We respect the value of all personal information that you share with us. We appreciate the fact that you are showing us your trust and confidence, and we promise to live up to your expectations at all times. We will use you personal information only to improve your shopping experience on the site, and we will not share your information with any outside parties, except as outlined in this privacy statement (see "Third party intermediaries)


Why we need customer information

The information we request from customers allows us to provide a uniquely personal and customized online shopping experience. We may request information that we store for a customer's subsequent visits to Vedica. This information enables us to do the following: verify customer identity so that we can authorize payments; ship orders to the correct address; contact customers regarding the status of their orders; allow customers to check the status of their orders, shipments, payments etc.; send customers information that is pertinent to their online shopping needs.

We are committed to providing customers with the best online services so that they always have a safe and comfortable shopping experience.


Customer e-mail addresses

All customers are required to provide a valid email address. This address will be directly translated into a unique Vedica ID (Customer ID) with which customers may log-on quickly and track their account status. This process also allows us to respond more rapidly to service requests, questions, or complaints.


Cookies

Vedica uses cookies to enhance the shopping experience on our site. Cookies are small amounts of data delivered to the hard drive via a web browser. The use of cookies enables Vedica to process requests with greater speed, thereby providing a fast and easy shopping experience for our customers.

We tie your personally identifiable information and order history to these cookies. Should customers choose to set their browsers to reject cookies, features such as Shopping Cart, My Account, and My Favorites will become inaccessible.


How we collect and use customer information

Currently, Vedica gathers customer information -- such as names, billing address, and e-mail address -- to speed subsequent customer visits. Information is gathered during the ordering process. Some data may be used for Vedica’s marketing or promotional purposes.Vedical does not share user information with any affiliates or partners. The information each customer provides to Vedica is securely stored internally, and is not shared with any outside or third parties, except as outlined in this privacy statement (see "Third party intermediaries)

The following items discuss in detail how we collect user information at different locations on the site and the purposes for which the information is used:

a. Order Form:

Our order form allows a customer to create an account at Vedica Organics. We ask for contact information such as name, e-mail address, and shipping address. We also ask for billing information such as billing address and credit card number. We use this contact information to ship orders and to communicate updates about orders (i.e. order confirmation e-mail that includes a tracking number so the status of an order can be checked on the web site). We use billing information to bill the correct customer for products that have been ordered. If a customer chooses to send a gift, the recipient's information is used only once to send the purchase to the right address. Vedica sends Registered Users promotional offers and discounts from time to time via an e-mail notification. If you choose not to receive additional information from Vedica Organics, simply click the "Unsubscribe" link upon receipt of your initial Newsletter/Offer.

b. Newsletter:

Users can opt-out of receiving the newsletter if they no longer wish to receive it. In order to end a newsletter subscription, users must notify our customer service department via e-mail.

c. Tell-a-friend:

The "Tell-a-friend" feature uses the friend's e-mail address to send him or her a one-time-only e-mail about the site. No further communications will be sent.

d. My Favorites:

The "My Favorites" area of the site allows customers to store favorite items they may wish to purchase at a later date. The information is stored entirely for the user's benefit: the site does not use this information for any other purpose.

e. Updating/Correcting user information:

Customers may update or correct their information via the "My Account" section on the site. Customers may also request changes and updates by sending us an e-mail at contactus@vedicaorganics.com

f. E-mail links:

We use e-mail links located on the "Contact Us" page to allow customers to contact us directly with any questions or comments they may have. We read every message, and we try to reply promptly to every one. This information is used solely to respond to customer questions or comments. We may file comments to use as we improve our site, products, and services, or we may review and discard the information.

g. IP address usage:

When customers enter Vedica's site, we automatically track their last visited URL, their next visited URL, the type of browser they are using, and their IP address. This data is collected in order to build site demographics, track user movement and use, expedite trend analysis, and administer the site. This is not tied to your personal information.


Third party intermediaries

Vedica promises not to share personal information with any third parties other than intermediaries involved in the process of completing an online transaction. Such intermediaries act as links in the order fulfillment chain and do not store, use, or retain any of the information we give them. Examples include credit card companies, authorization services, and banks. Please be aware that when you register for our Affiliate Program, you will be entering your personal information on our third party secured server site www.ssl.linksynergy.com. This page has the look and feel of the Vedica site for ease of navigation back to our site.

Security policy

In our effort to ensure safe and secure online shopping experiences, we wish to share information about our exhaustive user information protection and transaction security policies.

a. SSL Encryption:

At any instance when a customer enters personal data while shopping or checking out of our site, we process the information via secure software technology to guarantee the safest shopping environment. When the customer is ready to check out from our site after making a purchase, a Secure Socket Layer (SSL) connection is invoked to transfer all sensitive data in a safe and secure way. The SSL encrypts the information, including name, address, and credit card number, so that unauthorized individuals cannot observe, decode, or misuse it as it is transmitted over the Internet.

b. Credit card protection:

In the unlikely event that an unauthorized use of a customer's credit card is made while shopping at Vedica, credit card companies limit card holder liability to $50. Vedica promises to cover this $50 charge and to help customers to resolve the problem with their credit card company.


Changes to privacy policy and how we inform you of them

Our privacy policy may be altered as we continue to develop our site and enhance our services. If there are any material changes to our privacy practices and policies, they will be clearly noted on this page. We shall also inform customers via e-mail of changes in our privacy policy, prior to making such changes. We encourage customers to review this policy periodically, so that they will be aware of improvements that further protect their privacy and security.


Customer commitment to this policy

By patronizing our site, customers agree to the specific, aforementioned uses of personal information. Should a customer so desire, the customer may refuse future communications from Vedica. In order to block communications from us, simply let us know via e-mail at contactus@vedicaorganics.com -- we will honor all requests.


Vedica's commitment to its practices and policies

We are committed to adhering to and maintaining the highest standards of ethical practice on this site. Our policies are tailored to meet the specific needs and concerns of online consumers, and their security and privacy is our utmost priority.


Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

We are committed to adhering to and maintaining the highest standards of ethical practice on this site. Our policies are tailored to meet the specific needs and concerns of online consumers, and their security and privacy is our utmost priority.


Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us at:

Address
1385 Broadway New York, 10th Floor,
New York, NY 10018

Phone
1 - (888) 290-9312

Email
contactus@vedicaorganics.com


Returns & Replacements

If you are not completely satisfied with your purchase, we will be happy to refund, replace, or exchange any item within 30 Days of its purchase through our simple, hassle-free return process.

Simply contact our Customer Service department via email sales@vedicaorganics.com or via telephone at 1 - (888) 290-9312 to obtain a RETURN/EXCHANGE AUTHORIZATION NUMBER.

Please write this number on your return label. Packages received without this number are subject to a restocking fee.

Return merchandise via insured shipment

Please feel free to send the package via any convenient method (USPS, Fedex, UPS). We advise that you obtain Insurance and/or tracking services to protect yourself in the unlikely event that the package is damaged or lost in transit. The returned item must be new and unused and must be shipped with all of its original packaging and enclosed materials.

Please send the merchandise to the following address:

Vedica
#Your Return Authorization Number#
131 W Commercial Ave
Moonachi, NJ 07074

Receive your refund

As soon as we have received the returned merchandise, we will gladly refund you the full purchase price of the product. We will refund the purchase price in a payment method equivalent to the method used for purchase. Please allow up to 10 business days for your credit to be processed and issued.


Ordering

Payment Options

Vedica wants to make your online purchase a convenient and hassle-free experience. We currently accept an array of payment mechanisms, and soon we plan to extend other payment acceptance services.

Please be assured that our online payment acceptance mechanisms are safe and secure. All of your information is kept strictly confidential and is not shared with any outside agencies. You may review our user information privacy and transaction security policies.

1. Credit Cards

We gladly accept VISA, MasterCard, American Express, and Discover for credit card payments.

2. Money Orders

Vedica accepts money order, all money orders must be payable in US dollars.Your order will be shipped once your money order is received.

3. Gift Certificates

Customers can use Gift Certificates for purchases on Vedicaorganics.com. Gift Certificates issued directly from Vedica can be used to purchase any item available on Vedicaorganics.com. Please visit the following link to purchase a Gift Certificate. Should you have any further questions or concerns regarding our payment options, please feel free to contact us atai email.

Ordering Options

To increase the convenience of your shopping experience, we offer the following option for you to make purchase orders:

Order by Phone

To make a purchase order by phone, please call 1 - (888) 290-9312 during regular customer service hours: Monday through Friday 9:00 AM to 5:00 PM (EST)

Please have item number(s), billing information (including credit card type and number), and shipping information ready.


Payment, Pricing & Promotions

All Pricing is subject to change. For all Prices, Products, Product Details and Offers, Vedica Organics reserves the right to make adjustments due to market conditions, manufacturing price changes, product discontinuation, errors in advertising and any other extenuating circumstance.

Vedica Organics makes every effort to provide the most up-to-date and accurate pricing and product information. Despite best efforts, incorrect pricing or product detail listing may occur. In the event a product is listed at an incorrect price or lists incorrect product details due to technical, typographical, photographic or supplier error, Vedica Organics reserves the right to refuse or cancel and fully refund any order placed.

Products marked with a Closeout or a Clearance Price cannot be combined with any other promotion.


Viewing Orders

To view your order, log in to your account in the top menu under Sign In, click My Orders, check the status of all your current and previous purchases.


Updating Account Information

To update your Account Information Log in to your account and follow the steps:
  1. In the panel on the left under My account, click Account Information.
  2. Make any changes that are necessary.
  3. When complete, click the Save button.

Subscribe to our newsletter to get the latest on sales, new products and news: